1. How do I sign-up to receive the weekly newsletter?
That one is the easiest for us. Simply click on the "sign up" red button located at the bottom of our page and we'll get you registered for the weekly newsletter bulletin.
2. Is there a membership fee to join?
Not a chance! Signing up is free.
3. Are there minimum orders each week that you will accept?
Absolutely not but the majority of our loyal customers choose to order a 2 to 3 week supply for their freezer, however you can also order in larger or smaller quantities.
4. When will I receive my first order?
Simply place your online order and we will be in touch to arrange your convenient personal delivery.
5. How does the payment process work?
We take payment by credit card (Visa, MasterCard, American Express) or we accept PayPal, e-Transfer or cheques. All of your credit card information will be protected by a secure encrypted file.
6. When do I get my invoice?
You can check out by yourself and choose whatever payment option you like. You can also generate an invoice for your purchase at that time.
7. What if I'm truly unhappy with an item in my order?
We will be happy to issue you a full credit immediately. You should be thrilled with your purchase so please let us know if you feel we haven't met your quality standard.
8. I would love to order this product but don't see it on your list?
Feel free to drop us a quick note and we'll see if we can get it for you.
9. How do I order each product?
Every product we have is priced by the unit or weight. For some products you will have options to select from based on their near approximate weight. For example, you can order a delicious Rib Eye Steak as Small (10oz), Medium (12oz) or Large (14oz). Each option size will be priced differently. This way, you can custom order your shopping bag to suit your needs. Also, each product will have additional details to make it easier for you to shop.
10. Is there a delivery fee?
We try to keep our delivery fees at a minimum. Just $4 and $6 for orders under $75. We bring it freshly frozen to your door!
11. What time will you deliver?
We are currently delivering on the day it is most convenient for you. The bulk of our deliveries are made on Friday mornings but we aim to please.
12. Can I request a specific delivery time?
Absolutely you can request it and we'll do everything we can to accommodate. Please note that we do try to optimize our delivery route each week to help reduce the amount of carbon to the environment. We would be happy to give you an estimated time of delivery if you ask us.
13. Do I have to be home to receive delivery?
That's the best part! On delivery day, please leave an appropriate sized cooler on your front porch. If you aren't home, we will place your order in the cooler. You might want to include a few ice packs depending on the season. You can also leave us special delivery instructions (cooler in garage, with a neighbour, at the security desk of an apartment, etc.) If you want us to send you a text when your order arrives, all you have to do is ask.
14. Do you deliver to condos and apartment building and offices?
For sure! Just let us know how and where and leave the rest to us!
15. Where do you get your meat, poultry and seafood?
Organic Freezer's meat, poultry and seafood is worth getting passionate about. We have individually selected our suppliers based on quality, taste and commitment to organic, traditional farming practices and sustainable fishing methods. We only sell food that is Certified Organic, Naturally Raised or Ocean Wise Certified. All of our meat and poultry is local and freshly frozen.